Legal

Refund Policy

Effective date: 1 September 2026  ·  Ahaa AI Private Limited

1. Services — Custom Development & Consulting

1.1 Project Deposits

For custom AI development, software projects, and consulting engagements, an initial deposit (typically 25–50% of the total project value) is required to commence work. This deposit is non-refundable once work has begun, as it covers initial planning, scoping, architecture design, and resource allocation costs.

1.2 Milestone-Based Projects

For projects structured around milestones:

• Payments made for a completed milestone are non-refundable
• If you choose to cancel a project before a milestone is completed, you will be charged for work completed up to the date of cancellation, calculated at our standard hourly rate
• Any remaining balance after accounting for work done will be refunded within 14 business days

1.3 Consulting Services

Consulting sessions that have been attended are non-refundable. If you need to reschedule, please notify us at least 24 hours in advance. Cancellations made less than 24 hours before a scheduled session are charged at 50% of the session fee.

1.4 Disputes

If you are dissatisfied with the quality of work delivered, please raise a dispute within 7 days of delivery by contacting info@ahaaai.com. We will review the matter and work towards a resolution, which may include rework at no additional charge, partial credit, or a partial refund at our discretion.

2. Paramvani — Spiritual AI Platform

2.1 Free Tier

The free tier of Paramvani does not involve any payment and therefore no refunds are applicable.

2.2 Subscription Plans

For paid Paramvani subscriptions (monthly or annual):

• Monthly subscriptions — You may cancel at any time. Your access continues until the end of the current billing period. No refund is provided for the remaining days in the current billing cycle.
• Annual subscriptions — You may cancel within 7 days of the initial purchase or renewal for a full refund. After 7 days, annual subscriptions are non-refundable, but you retain access for the full subscription period.
• Trial periods — If a free trial is offered, you will not be charged until the trial ends. You may cancel during the trial with no charge.

2.3 Technical Issues

If you experience a technical issue that prevents you from accessing Paramvani's core features and our team is unable to resolve it within 7 business days, you are eligible for a pro-rated refund for the affected period. Please report such issues to hello@paramvani.com.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at info@ahaaai.com with the subject line "Refund Request — [Your Name / Order ID]"
2. Include your name, registered email address, order or invoice number, and the reason for your refund request
3. Our team will acknowledge your request within 2 business days and respond with a decision within 7 business days
4. Approved refunds will be processed to your original payment method within 7–14 business days depending on your bank or payment provider

4. Non-Refundable Situations

Refunds will not be provided in the following circumstances:

• Requests made outside the eligible refund window stated above
• Accounts suspended or terminated due to violation of our Terms of Service
• Services that have been fully delivered and accepted by the client
• Change of mind after a project is substantially complete
• Third-party costs incurred on your behalf (domain names, hosting, API credits, etc.) that are non-recoverable

5. Chargebacks

We encourage you to contact us directly to resolve any payment disputes before initiating a chargeback with your bank or payment provider. Chargebacks that are found to be unjustified may result in the permanent suspension of your account and recovery of associated costs.

6. Consumer Rights (India)

Nothing in this Refund Policy is intended to limit your statutory rights under the Consumer Protection Act, 2019 (India) or any other applicable consumer protection laws. If you believe your statutory rights have been violated, you may contact the relevant consumer forum.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

8. Contact Us

For any refund-related queries, please contact us: